Technical Account Manager
Bandwidth IG, LLC (“BIG Fiber”) Technical Account Manager – Atlanta, Denver, or Bay Area
BIG Fiber builds and operates mission-critical fiber infrastructure that underpins the world’s most innovative companies throughout Northern California the San Francisco Bay Area, Greater Atlanta and the Hillsboro area of Greater Portland, Oregon. We’re a fast-growing, nimble company with the agility of a start-up and the vision to transform how critical network assets are delivered and managed. BIG’s unique approach to construction, deployment and network management make us the premier, and often only, option for AI-ready fiber infrastructure in our markets. We are relied upon by the world’s most demanding consumers of bandwidth for their most critical connectivity requirements and uphold a quality standard unmatched in the industry.
Position Overview
As a Technical Account Manager, you’ll have the opportunity to get direct hands-on sales engineering and design experience, shaping the way the world’s most demanding consumers of bandwidth develop and buy solutions through BIG. Working primarily with the Hyperscale team but supporting the entirety of the Sales organization, you’ll handle a variety of tasks that accelerate the velocity of sales and ensure the continued health of our customer relationships.
Responsibilities
In a company with a smaller group of personnel like BIG, it’s natural to “wear a number of hats”, often on an ad hoc basis, but some specific things you’ll be responsible for include:
- Supporting sales velocity by helping with solution design and pre-sales tasks with Hyperscale Accounts
- Maintaining strong customer relationships by owning the resolution of a variety of support, service and other post-sales needs as they arise
- Owning the management of documentation and data relating to BIG’s HyperscaleProgram
- Working closely with Sales and Senior Management teams to support Hyperscale and NeoCloud opportunity development throughout the sales lifecycle
- Developing new customers relationships w/in Hyperscale Accounts
- Assist with developing NeoCloud business intelligence sales enablement programs
- Identify and address gaps in the sales operations and business process
The expectation is that success in this role will open a pathway for further career development in Sales Operations, Solution Engineering, Sales and Business Development.
Qualifications
This role is perfect for someone earlier in their career interested in the digital infrastructure industry. While there’s never such a thing as a perfect background, some things that we’d like to see in the right candidate include:
- Bachelor’s Degree or equivalent work experience
- An interest, if not a foundation, in digital infrastructure
- An eagerness to seek out and solve problems, never stopping at the first “NO”
- Strong presentation skills
- Comfort and clarity in verbal and written communication
- A strong work ethic required to achieve positive outcomes
- A drive to learn and grow, every day
- A superior attention to detail
- Familiarity with basic productivity software (O365, Salesforce, etc.) and ability to quickly learn gain familiarity with other tools
- Familiarity with, and desire to increase utilization of AI tools to support business intelligence and sales enablement
What We Value
- Team players who step in where needed and support one another
- Ownership, accountability, and follow-through
- Curiosity and continuous improvement
- Clear communication and mutual respect
- Flexibility and a solutions-oriented mindset
Work Environment and Rewards
This role is subject to a hybrid office/remote arrangement, reporting into one of our core offices in either Atlanta, GA, Denver, CO or Sunnyvale, CA on a regular basis, while still allowing for routine remote work. Specifics around in-person requirements and remote flexibility for this role will be determined with the hiring manager at the time of hire.
This role will also require some domestic travel, both in-market and out-of-market, to support customer activity, industry functions and conferences, and internal team and company events. Out-of-market travel is expected to be no more than 20%.
In exchange for your hard work, you’ll receive:
Work Hours: Company hours meet our customers’ and internal clients’ needs. This is an exempt position, so the hours of work will be dependent on the work that needs to be addressed to accomplish the work ascribed to this position.
Travel: Travel up to 20% of the time
- Base salary: $75,000 – $95,000 annually, commensurate with experience
- Bonus: annual bonus eligible, based on % of base salary
Benefits, Rewards & Wellness
- Excellent Health, Dental & Vision Insurance
- Retirement 401(k) Savings Plan
- Unlimited paid time off policy
- Paid parental leave
Disclaimer: Please note – this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
BIG Fiber provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Jim Nolte
CEO
Jim has spent the last 34 years building and running large, complex telecom networks for some of the most demanding enterprise clients in the US and abroad. As CEO of Silica Networks, Jim is responsible for the company’s strategy and development and is truly passionate about helping clients get the most future-proof network available.
Before launching Silica, Jim was Senior Vice President of Sales at Zayo Group, LLC, where he was responsible for developing strategy and managing all aspects of sales and customer relations while providing mission-critical infrastructure to many of the Fortune 100 enterprises in the financial services, content, media, healthcare and telecommunications industries.
Prior to Zayo, Jim served as Vice President of Sales for AGL Networks, a dark fiber provider with metro networks in several key data center markets that was acquired by Zayo in 2010. Mr. Nolte started his career at AT&T where he served in various strategy, sales and account management roles and earned his MBA from the Goizueta Business School at Emory University.
Mark Elder
CFO
Mark Elder has been guiding emerging, fast-growth companies for most of his career. As Chief Financial Officer, Mark is responsible for all accounting and financial matters to include establishing company-wide objectives, policies, procedures and practices to ensure our ongoing fiscal strength.
Prior to his role at Silica, Mr. Elder was the CFO of CPG Beyond, Inc., a leading data center services company, and its predecessor entity, Canara, Inc. During his 10 years at CPG Beyond, Mark oversaw the exponential growth of the business through a series of acquisitions and organic growth.
Mark began his career at Montgomery Financial Management, a boutique consulting firm in Silicon Valley, and has since held a number of CFO positions at emerging and high-growth technology companies. Mark earned his degree in economics from the University of California, San Diego.
Chris Yost
General Counsel
Christopher Yost is General Counsel of Silica Networks and has been making telecom contracts as frictionless as possible for over 20 years. At Silica, Chris’ responsibilities include all commercial sales and vendor agreements, federal and state regulatory matters, underlying rights, real estate and security related matters.
Prior to Silica, Chris served as General Counsel of Zayo. During his tenure at Zayo, Chris managed all aspects of the legal department supporting Zayo’s dark fiber, wireless infrastructure, lit services, and colocation businesses. Chris led and/or supported Zayo’s substantial domestic and international M&A activity, and led legal diligence and integration of 42 acquisitions.
Early in his career, Chris served in a variety of legal and executive roles at Level 3 Communications, including Group Vice President of Human Resources (2005-2007), and Vice President of Litigation and Employment (1999-2006). Chris also spent 5+ years as a litigation, labor and employment associate at Akin, Gump, Strauss, Hauer & Feld, in the firm’s Washington DC office. Chris received his B.S in Political Science and Public Administration from Western Michigan University and his J.D. from Catholic University of America Law School in Washington D.C.
Andy Munn
VP of Operations
Andy has been building fiber optic networks across the U.S. for the last 20 years. As our VP of Operations at Silica, Andy is the person that keeps our crews busy and our network running. His responsibilities include all aspects of construction management, network surveillance and service delivery.
Andy’s experience includes senior leadership positions on both the carrier and contractor sides of the industry, allowing him to gain extensive knowledge in construction management, network design and engineering. His ability to build productive relationships with vendors, service providers and especially customers are assets that will serve Silica well as we grow.
Prior to his role at Silica, Andy was Project Director for Ledcor Technical Services, a diversified construction company that builds and services communications networks. At LTS, he led operations in the execution of an ongoing design-build metro network expansion for Verizon.
Prior to Ledcor, Andy held leadership roles at OnFiber Communications, CenturyLink, Zayo, and G4S Communications. Andy is a proud supporter of his alma mater, the University of Colorado Buffaloes. He enjoys spending time with his family, watching his sons play on their various sports teams, snowboarding, traveling and maintaining his meticulously landscaped yard.
Emily Bennett
VP of Sales
Emily Bennett is VP of Sales at Silica Networks. Throughout her career, Emily has pridefully built long-lived, strategic relationships with clients such as, CyrusOne, QTS, Comcast, Cox Communications, Sprint, British Telecom, and Google by being thoughtful and delivering on her promises. At Silica, Emily is responsible for helping our customers achieve the most reliable network possible by focusing on providing them the highest network diversity and scalability available.
Prior to her role at Silica, Ms. Bennett was Director of Sales at Zayo where she constantly sought an in-depth understanding of the needs of a vital account base consisting of data center operators, cable companies, telecom service providers as well as large enterprise clients and delivered on solutions that met them.
Preceding Zayo, Emily built key customer relationships at AGL Networks, a metro dark fiber provider where she learned the value of buried infrastructure and gained her deep appreciation for telecom construction. Prior to AGL, Emily was the southeast sales director for Metromedia Fiber Network, predecessor of Abovenet, which was later acquired by Zayo.
Jim Nolte
CEO
Jim has spent the last 34 years building and running large, complex telecom networks for some of the most demanding enterprise clients in the US and abroad. As CEO of Silica Networks, Jim is responsible for the company’s strategy and development and is truly passionate about helping clients get the most future-proof network available.
Before launching Silica, Jim was Senior Vice President of Sales at Zayo Group, LLC, where he was responsible for developing strategy and managing all aspects of sales and customer relations while providing mission-critical infrastructure to many of the Fortune 100 enterprises in the financial services, content, media, healthcare and telecommunications industries.
Prior to Zayo, Jim served as Vice President of Sales for AGL Networks, a dark fiber provider with metro networks in several key data center markets that was acquired by Zayo in 2010. Mr. Nolte started his career at AT&T where he served in various strategy, sales and account management roles and earned his MBA from the Goizueta Business School at Emory University.
Mark Elder
CFO
Mark Elder has been guiding emerging, fast-growth companies for most of his career. As Chief Financial Officer, Mark is responsible for all accounting and financial matters to include establishing company-wide objectives, policies, procedures and practices to ensure our ongoing fiscal strength.
Prior to his role at Silica, Mr. Elder was the CFO of CPG Beyond, Inc., a leading data center services company, and its predecessor entity, Canara, Inc. During his 10 years at CPG Beyond, Mark oversaw the exponential growth of the business through a series of acquisitions and organic growth.
Mark began his career at Montgomery Financial Management, a boutique consulting firm in Silicon Valley, and has since held a number of CFO positions at emerging and high-growth technology companies. Mark earned his degree in economics from the University of California, San Diego.
Chris Yost
General Counsel
Christopher Yost is General Counsel of Silica Networks and has been making telecom contracts as frictionless as possible for over 20 years. At Silica, Chris’ responsibilities include all commercial sales and vendor agreements, federal and state regulatory matters, underlying rights, real estate and security related matters.
Prior to Silica, Chris served as General Counsel of Zayo. During his tenure at Zayo, Chris managed all aspects of the legal department supporting Zayo’s dark fiber, wireless infrastructure, lit services, and colocation businesses. Chris led and/or supported Zayo’s substantial domestic and international M&A activity, and led legal diligence and integration of 42 acquisitions.
Early in his career, Chris served in a variety of legal and executive roles at Level 3 Communications, including Group Vice President of Human Resources (2005-2007), and Vice President of Litigation and Employment (1999-2006). Chris also spent 5+ years as a litigation, labor and employment associate at Akin, Gump, Strauss, Hauer & Feld, in the firm’s Washington DC office. Chris received his B.S in Political Science and Public Administration from Western Michigan University and his J.D. from Catholic University of America Law School in Washington D.C.
Andy Munn
VP of Operations
Andy has been building fiber optic networks across the U.S. for the last 20 years. As our VP of Operations at Silica, Andy is the person that keeps our crews busy and our network running. His responsibilities include all aspects of construction management, network surveillance and service delivery.
Andy’s experience includes senior leadership positions on both the carrier and contractor sides of the industry, allowing him to gain extensive knowledge in construction management, network design and engineering. His ability to build productive relationships with vendors, service providers and especially customers are assets that will serve Silica well as we grow.
Prior to his role at Silica, Andy was Project Director for Ledcor Technical Services, a diversified construction company that builds and services communications networks. At LTS, he led operations in the execution of an ongoing design-build metro network expansion for Verizon.
Prior to Ledcor, Andy held leadership roles at OnFiber Communications, CenturyLink, Zayo, and G4S Communications. Andy is a proud supporter of his alma mater, the University of Colorado Buffaloes. He enjoys spending time with his family, watching his sons play on their various sports teams, snowboarding, traveling and maintaining his meticulously landscaped yard.
Emily Bennett
VP of Sales
Emily Bennett is VP of Sales at Silica Networks. Throughout her career, Emily has pridefully built long-lived, strategic relationships with clients such as, CyrusOne, QTS, Comcast, Cox Communications, Sprint, British Telecom, and Google by being thoughtful and delivering on her promises. At Silica, Emily is responsible for helping our customers achieve the most reliable network possible by focusing on providing them the highest network diversity and scalability available.
Prior to her role at Silica, Ms. Bennett was Director of Sales at Zayo where she constantly sought an in-depth understanding of the needs of a vital account base consisting of data center operators, cable companies, telecom service providers as well as large enterprise clients and delivered on solutions that met them.
Preceding Zayo, Emily built key customer relationships at AGL Networks, a metro dark fiber provider where she learned the value of buried infrastructure and gained her deep appreciation for telecom construction. Prior to AGL, Emily was the southeast sales director for Metromedia Fiber Network, predecessor of Abovenet, which was later acquired by Zayo.